Support

Questions, bugs, or ideas? I read every email.

It helps to include your device (iPhone or iPad), the iOS version, and the app version, which you'll find in the app under Settings, then About.

Common questions

How do I sync my trips between my iPhone and iPad?

Packing Helper syncs through your own iCloud account. Make sure you're signed in to the same Apple Account on both devices and that iCloud is turned on for Packing Helper (Settings, then your name, then iCloud). Changes can take a minute to appear on the other device.

I bought Packing Helper Plus but it isn't showing up.

Open Settings in the app and tap Restore Purchases. Make sure you're signed in with the same Apple Account you used to buy it.

How do I cancel my subscription?

Subscriptions are managed by Apple. On your iPhone or iPad, open Settings, tap your name, then Subscriptions, and choose Packing Helper. You can also get there from the app: Settings, then Packing Helper Plus. Canceling keeps Plus active until the end of the period you paid for.

How do I get a refund?

Apple handles refunds. Request one from the app (Settings, then Packing Helper Plus) or at reportaproblem.apple.com.

What does the AI assistant send, and where?

Only what it needs to suggest items for that trip, and only when you send a message. It goes to a third-party AI provider (currently Anthropic), which generates the reply. See the privacy policy for more.

Why don't I see a weather forecast for my trip?

Forecasts appear when your trip is within a few days of starting, since longer-range forecasts aren't reliable enough to pack by.

How do I delete my data?

Delete trips and templates in the app, or delete the app to remove everything from that device. To remove synced data from iCloud, open Settings, tap your name, then iCloud, and manage your storage. See the privacy policy for details.